Business Development Center

DealerMine has taken the idea of a traditional “call centre” and completely revolutionalized it by creating the DealerMine BDC . For over 10 years we have specialized in assisting Dealers to create their own on site BDC’s for Fixed Operations, Variable and Internet and many of our Dealers were very successful at it.

We felt that the onsite BDC was a much more personal option than a remote call centre with 600 people in a room that know nothing about your specific business - any one of which may be answering the phone or calling your customers. We truly felt this type of environment would push clients away rather than build relationships. The reality was however, that many of our Dealers did not have the resources or desire to run their own BDC.

For this reason we have invested heavily in providing you a service that is an extension of your team and works hand in hand with your unique onsite processes.

We remove the stress and time required to hire, fire, coach, train and manage your BDC agents on site at your dealership while continuing to maintain and build relationships with your customers. We have created a unique environment and process to offer you the best of both worlds without the headaches.

• YOUR Maintenance menus
• YOUR Sevices and selling lines
• YOUR Customers history
• OUR software to help you manage it all

The Emphasis in the DealerMine BDC is on building relationships with your customers based on what they want. Text, email, live call or letters are all options and can be customized by individual. Your DealerMine BDC agents are part of your team and work only for your operations.

Continuous Improvement remains the culture throughout DealerMine and agents are constantly challenged to improve. We have a full time team in place whose sole focus is to monitor, create plans of action and coach agents to exceed their own personal best.