Support

Providing outstanding Customer Support is one crucial element of our commitment to you. DealerMine advocates that our Dealerships focus on the Customer Experience at every interaction to build strong and long lasting relationships and we attempt to do the same for you – our customer.

The Dealermine Technical Support Team has a CSI score of 95%.

We do not rest there and we are always looking for ways to improve it based on your feedback so we can get to 100%.

We have been able to achieve this exemplary CSI through our strong culture of team and “do what it takes” attitude. When you commit to being our partner it is not just about software or processes but our people and their commitment to provide timely, friendly and helpful service.

We have invested in having a live person answer your call on the first attempt whenever possible. Our goal is to assist you quickly and efficiently and use our team’s pooled knowledge to achieve that. If we need a little extra time for an extra tough challenge we will commit to keeping you up to date on our progress.

After each interaction with our support team our customer advocate will follow up to ensure you were completely satisfied with the support you received from our professional team. Your feedback is how we grow and change to continuously improve your experience.