Your relationship with DealerMine just begins with your investment in the software. Unlike other software providers, we recognize that your goal will be achieved only through relevant and expert on-site training in your environment with your people. Our extensive roots in the automotive industry, along with our "in dealership" lab, have enabled us to enhance your experience. By seamlessly merging People, Process and Technology we improve the overall experience for you, your employees and your customers. Our training and support differentiates DealerMine from all other solutions. We understand first hand the importance a joint commitment has in revolutionizing your automotive CRM experience.

All of our trainers are highly qualified individuals who have worked in the specific areas they teach. Our application trainers have spent time in our own Dealership call center and have proved that they are the best of the best. They understand the impact the call center position has in your dealership and they know how to increase profitability and customer satisfaction simultaneously. Furthering their understanding, they have fielded calls in the DealerMine Continuous Improvement Centre. They understand the importance of motivating your people and they continuously ensure that your staff understands and successfully uses the powerful tool that is now at their fingertips.

People are integral to your success with the DealerMine solution. Your chosen staff will be coached on gaining customer control, selling and pre-booking maintenance and effectively capitalizing on every contact. DealerMine provides the tools to deal with customers as People and not VIN numbers, allowing you to create and continue meaningful relationships that will enhance your profitability. DealerMine application trainers will ensure that your People are completely familiar with the software and that their talents mesh with our innovative Technology to increase customer loyalty and profitability.

Process is important within any organization. DealerMine provides you with a platform for perpetual accountability allowing you to alter Process in response to measured indicators. Comprehending the positive culture change that comes with the addition of DealerMine is crucial as is the understanding of the far-reaching impact our Technology will have on your entire organization. Our application trainers become a resource to introduce change and gain buy-in throughout your dealership. Starting with the proven processes developed at our "in dealership" lab, our application trainers will assist you in customizing them to reflect your own goals.

The opportunities do not end there. We have Process trainers available who have years of industry experience. They possess the knowledge and expertise to assess your operation and build strategies that will enable you to attain your goals. These customized training solutions are developed with the sole purpose of identifying profit opportunities and measuring the success of the training interventions. By enabling you to measure the return on your training investment and the progress you have made towards attaining your goals, DealerMine stands alone in the crowd. Our Process trainers have to be the best because you can now measure their effectiveness.

Technology is fundamental to DealerMine but Technology alone produces very little. The most innovative technology is of no value without a comprehensive application and evaluation protocol. Your ability to measure the impact of DealerMine on your business is critical. Our success depends on our customer's success and that is why our trainers are so dedicated to coaching you through the Process. Because our Technology was developed in a dealership, for a dealership, you will be amazed at how well it meshes with everyday functions and soon your staff will be wondering how they ever did their jobs without it. You will be provided with a direct number to our Continuous Improvement and Support Centre should anyone require help. Because we are dealership based we realize the importance of your input and always encourage and respond to our customers requests. DealerMine isn't just software. We are committed to your success and ensure it by proactively training and supporting your People.

A joint commitment to DealerMine will revolutionize the way you do business and will increase your profitability. We are dedicated to your success and proud of our record. We are different…… You can measure it!

For further information or to explore having a custom training solution designed and implemented please contact us.